All orders are processed within 1–3 business days (excluding weekends and UK public holidays). Once your order has been processed, you will receive a confirmation email with tracking information.
Please allow additional time during peak periods such as holidays, launches, or sales.
We offer Standard and Express delivery options across the United Kingdom.
Standard Delivery: 2–4 business days
Express Delivery: 1–2 business days
Shipping charges are calculated at checkout and may vary depending on the weight of your order and delivery location.
Free standard shipping is available on UK orders over £[insert threshold].
We ship worldwide to most countries. Delivery times vary based on your location and local postal service:
Europe: 5–10 business days
USA & Canada: 7–12 business days
Rest of World: 10–15 business days
Please note:
International delivery times are estimates only and may be affected by customs delays or local disruptions.
All international shipping rates are calculated at checkout.
International orders may be subject to customs duties, taxes, or import fees imposed by your country.
These charges are not included in the item price or shipping cost.
Physique Academy is not responsible for any additional charges or delays at customs.
We recommend checking with your local customs authority before placing your order.
Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for tracking to update.
If you do not receive a shipping confirmation after 5 business days, please contact us at [insert email address].
Please ensure your shipping address is entered correctly at checkout. We are not responsible for:
Delays caused by incorrect or incomplete addresses
Lost orders due to incorrect shipping information
If you notice an error in your address after ordering, contact us immediately. We cannot guarantee changes once an order is processed.
While rare, delays and lost parcels can occur, especially during peak periods or international shipping.
If your parcel is delayed beyond the expected timeframe, contact us and we will assist in tracking it.
If a parcel is confirmed as lost by the courier, we will offer a replacement or refund.
If an order is refused at delivery, or is unclaimed and returned to us, we will deduct the original shipping cost and any return fees from your refund (if applicable). Re-shipping will require a new shipping fee.
If you have any concerns about shipping, tracking, or delivery times, please reach out to us at sales@physiqueacademy.com. Our team is here to help.
